terms of service

This applies to users (hereinafter "Users") of the membership service of the website (hereinafter collectively referred to as "this website") operated by Clearstone Co., Ltd. (hereinafter "our company"). Users can make inquiries about our products and use other functions. When using the applicable services, please confirm the usage precautions provided by our company and register the information specified by our company.

Article 1 (Use of this website)
In order to use this website, users must agree to these terms and conditions and register their name, address, email address, telephone number, and other user information (hereinafter referred to as "Registration Information") in a prescribed manner in order to use this website, including purchasing our products. There are no registration fees or membership fees.

Article 2 (Changes to registered information)
If there are any changes to the registration information that the User registered when creating an account on this website, the User must promptly notify the Company using the change method specified by the Company. However, even if the Company receives a notice of a change to the registration information from the User, it may take a certain amount of time for the Company to update the information.

Article 3 (Management of Registration Information)
Users shall use the registration information they have set themselves and shall manage the registration information at their own risk. The Company shall not be held liable for any damages incurred as a result of unauthorized use of a user's registration information by a third party. If a user becomes aware that a third party is unauthorizedly using the user's registration information, the user shall immediately contact the Company. In such a case, the Company may request the presentation of information necessary for identity verification. Users may change their own registration information from this website using the method specified by the Company.

Article 4 (Management and protection of user information)
Our company will not disclose personal information of users to third parties, except when requested to do so by the government or public institutions based on laws and regulations. Please refer to our privacy policy for information on how we handle user information.

Article 5 (Purchase)
Users can purchase (including reservations) products sold by our company on this website in a specified manner.

Article 6 (Shipping Fees)
Shipping fees for product delivery are to be borne by the user. We will only cover these fees if the conditions set out on this website, including the Terms of Use and the display based on the Specified Commercial Transactions Act, are met.

Article 7 (Payment Method)
The price of the products and shipping charges that you purchase on this website shall be paid by the method selectable on the payment page.

Article 8 (Delivery)
Products will be delivered via a shipping company designated by our company. With the exception of some products, our company and the shipping company will not unpack, install, or collect packaging materials when the products are delivered.

Article 9 (Exchanges and Returns)
If the product you receive is different from the one you ordered, or if the product you receive is damaged or defective, we will exchange the product or accept a return and refund. However, this will only be possible if you contact us within 30 days of receiving the product. In this case, we will cover the shipping costs for the return.

If the product is unopened and unused, we will only accept returns if you contact us within 14 days of receiving the product. In this case, the shipping costs for the return will be borne by the user.

Details regarding returns and refunds/exchanges will be handled in accordance with the conditions set forth in the "Information Pursuant to the Specified Commercial Transactions Act" separately stipulated by our company.

Article 10 (Changes, Interruptions and Termination of the Website)
We reserve the right to change or add to the content of this website, or to suspend or terminate the service, without prior notice to users. We shall not be held liable for any damages suffered by users as a result of such change.

Article 11 (Refusal of Use)
If a user violates these terms and conditions, or if the user engages in any conduct that causes damage to other users or the Company, or if the user engages in any other conduct that the Company deems inappropriate, the Company may refuse to allow the user to use this website.

Article 12 (Handling of Information)
Users shall not use this website for any purpose other than personal use, and shall not infringe any trademark rights, copyrights, or other rights of our company or any third parties.

Article 13 (Prohibition of Unauthorized Business Activities)
Unless otherwise permitted by our company, users may not use this website for commercial purposes such as sales activities.

Article 14 (Changes to Terms)
The Company reserves the right to change these Terms and Conditions without the consent of the User, and the User agrees to this in advance.

Article 15 (Disclaimer)
Even if a user suffers any damages as a result of using this website, the Company shall not be liable for any compensation.

Article 16 (Governing Law and Court of Jurisdiction)
The interpretation and application of these Terms shall be governed by the laws of Japan, and the Tokyo District Court shall be the court of first instance with exclusive jurisdiction over any disputes arising from or relating to these Terms.